Help centre › Contacts, inbox & tasks
Use the inbox
Read and reply to emails, texts and calls, assign conversations and leave internal comments.
Updated 7 October 2026
Find conversations
Open Inbox from the side menu. The left column lists your mailboxes and channels (email, SMS, WhatsApp, calls). Select a conversation to read it.
Reply
Choose Email, SMS or WhatsApp, write your message and press Send. Emails show ✓ Sent, ✓ Delivered, opened and clicked status.
Comment privately
Choose Comment to leave a note for your team. 🔒 Only your team can see comments.
Close and reopen
Press Close conversation when it's dealt with, and Reopen if it comes back.
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